3Q Print Privacy Policy

We, 3Q Print Sdn Bhd, together with our subsidiaries and affiliates (collectively, “3Q Print”), respect the privacy of individuals with regard to personal data and are committed to protecting the privacy of our users/customers (collectively, “Users”), striving to provide a safe and secure user experience.

This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 ("Act"), describing how your information (“Personal Data”) is collected, used, and your choices with respect to your Personal Data. For absolute clarity, any reference to “we”, “our” or “us” in this Privacy Policy shall include any member of 3Q Print. The following discloses our information gathering and dissemination practices for 3qprint.com.my and mobile applications created and/or owned by 3Q Print that are made available to you for download from app stores, including but not limited to “Apple App Store” and “Google Play” (collectively, “Websites”) and, if relevant, for the use of, or subscription to, or purchase of any products and/or services offered by 3Q Print.

1. Information Collected by the Websites

Our Websites’ servers do not automatically recognize specific information about individual users. However, we do collect certain information about Users during the registration process, through participation in certain activities, and through the use of cookies. When you request pages from our server, it automatically collects some information about your preferences, including your internet protocol (“IP”) address.

2. Purpose of Personal Data Collected

Personal Data that you provide to us voluntarily on our Websites and through other related channels may be processed and/or disclosed for the following purposes (collectively, "Purposes"):

• To manage, verify, and complete transactions with you.

• To manage and verify your membership for our customer loyalty scheme.

• To market our products and/or services to you.

• To understand and analyze our sales, and your needs and preferences.

• To develop, enhance, market, and provide products and services to meet your needs.

• To enable you to participate in promotions and contests.

• To process exchanges or product returns.

• To improve our services.

• To respond to your requests or complaints.

• To send you updates on products, news and event updates, rewards, promotions, special privileges, and initiatives offered by 3Q Print and/or its partners and/or advertisers.

• To process your payment transactions.

• For our credit control service and/or collection of debts due and owing to us.

• To comply with any regulatory, statutory, or legal obligation imposed on us by any relevant authority.

3. Use and Disclosure

We may disclose your Personal Data within 3Q Print and/or to third-party service providers ("Vendors") for the Purposes set forth above. We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.

4. Impact of Non-Provision of Personal Data

If sufficient Personal Data is not provided, we may not be able to process your application or request, or your use of, or subscription to, or purchase of any products and/or services offered by 3Q Print may be denied or affected.

5. Storage and Retention of Personal Data

Your Personal Data shall be stored in hard copies in our offices or in servers located in Malaysia. It may be necessary to transfer your Personal Data to third-party service providers located outside Malaysia. By continuing to use our Websites, products, and/or services, you consent to such transfer.

6. How Email and 'Contact Us' Messages are Handled

We may preserve the content of any email or "Contact Us" messages that we receive. Any Personal Data contained in those messages will be used or disclosed in ways consistent with this Privacy Policy.

7. Communication or Utilisation Data

Through your use of telecommunications services to access our Websites, your communications data (e.g., IP address) or utilization data (e.g., information on the beginning, end, and extent of each access) are technically generated and could relate to Personal Data.

8. Automatic Collection of Non-Personally Identifiable Data

We may automatically collect non-personally identifiable data, including information about your Internet browser, operating system, domain name of the website from which you came, and pages viewed. This information is used to monitor the attractiveness of our Websites and improve our services.

9. Online Tracking and Advertising

We, and our third-party service providers, may use cookies, web beacons, and similar technologies to facilitate administration and navigation, to better understand and improve our Websites, and to provide you with a customized online experience.

10. Public Forums

Our Websites may provide forums and message boards for Users. Please be aware that any information disclosed in these areas becomes public information.

11. Confidentiality

Personal Data held by us will be kept confidential in accordance with this Privacy Policy. Any non-personal data sent or posted to the Websites will be deemed voluntarily provided to us on a non-confidential basis.

12. Security

We employ security measures to protect against the loss, misuse, and alteration of Personal Data. However, no data transmission over the internet can be guaranteed as completely secure.

13. Links

Our Websites contain links to other sites. We are not responsible for the privacy practices or the content of such sites.